A 14-day money-back guarantee on your first Plus subscription, and how renewals work.
If you buy Plus for the first time — monthly or annual — you can request a full refund within 14 days of that first purchase, for any reason or none. This guarantee covers and implements the statutory right of withdrawal available to consumers in the EU and the UK, and we extend it to every first-time subscriber.
Email contact@kelenvest.com from the email address on your account, or simply reply to the payment receipt you received from Paddle. Tell us you would like a refund — we do not require a reason.
Refunds are processed by Paddle, our merchant of record, back to your original payment method. This typically takes 5 to 10 business days to appear, depending on your bank or card issuer.
Renewal payments after your first purchase are not refundable, except where the law requires otherwise. Because you can cancel at any time and keep access until the end of the period you have already paid for, you can avoid a renewal by cancelling before it is due.
The one-month free launch offer involves no payment, so there is nothing to refund. When it ends, your account simply reverts to the Free plan unless you choose to subscribe.
Nothing in this policy affects any mandatory consumer rights you have under applicable law; where those rights are broader than what is described here, they continue to apply.